Terms and Conditions 

You conduct business with OA21 Ltd, a UK company registered at companies house at 20-22 Wenlock Road London NW1 7GU.  You are not trading with any individual . You conduct business with OA21 Ltd & ( We are the MANUFACTURER - We are NOT a Retailer or Shop )  and all communication must be made at our registered office, or via the website https://www.oa21.com . This is done in writing or at  OA21 Ltd 22 Wenlock Road London N1 7GW.  England .

We accept emails and reply as required.  In any event all communication must be made to the company directly, and not any individual member of staff or any other company. Furthermore we will ignore and not tolerate abusive and aggressive Emails . We will not reply until,  we are treated with the respect anyone deserves while doing their job . We are no less of a human than you . We value customers but we will not tolerate disrespect of abuse .

Once an order is processed for you, we reserve the right to consider it  "Bespoke "  if it is not in stock .  It is considered " Bespoke "  if we do not hold stock and build it for you . If an order for service or renovation is placed we reserve the time to carry out the work, and as such once paid no refund is allowed .  If the unit or chargeable service is not carried out by virtue of the customer changing their mind, or not sending the unit in for repair/service to the address given, or the unit getting lost via carrier before we receive it ,  100 % money paid will be retained for allocated time  which is by definition advance payment of labour  taken or not .

If payment is effected by a credit token , and an unwarranted charge-back is made for change of mind  we reserve the right to charge a fee of for additional time taken to defend it and our loss . We will also claim our original charge from the reverse charge back . We will return warranty work and renovation work at our cost included in the warranty period.  or for fees included in the price paid if out side of warranty  .We are not liable for carrier delays and if these occur we will not be held liable for any loss as a result .  We will always try to resolve a problem before anything occurs, but if we are forced to spend excessive time trying to resolve an issue we will invoice for that time taken. If we are proven right in what has happened .

Bespoke is defined by any delivery past 7 days from order . We make most units to order, and as such they may take an extended time to deliver , Generally  we do not hold stock of finished product , so delivery of goods can be up to two months or more after payment , If we fail to deliver in 5 months we will refund in full any money paid . We always strive to deliver faster than advised and always  inform you of progress.  We will pass on an estimated delivery date at the time of order and payment, but this date is not a condition of sale or our acceptance of payment and is not contractual  . Tolerance is to be exercised by the buyer,  We are not a retail shop , we are the manufacturer.  Therefore we are more cost effective than the high street, you accept this advantageous compromise and  understand this .  We further reserve the right to take action for social media posts that claim we have failed under our contract of sale. we do not respond to false posts in efforts to extort money from us.. You rights are not affected by this condition,  and we will do whatever it takes to make the customer complete.  Please respect our integrity as we respect yours, if goods were made under the "Bespoke" condition of sale, and/or  made to an individual specification.  Furthermore we will not condone copyright infringement  , or false accusations on forums or social media sites . We will claim damages if  our communication is published as it  must  remain confidential between us and you our client, All  documents and emails  are a "copy-write protected communication media"   and are not for open use . Without our written permission  .

We work within the GDPR and the data protection laws of Europe and the UK. We will not pass your details to any third party or use your details without your consent outside of our group of companies.  We do not hold details of bank accounts or credit/debit cards at any point , and we use a third party provider that conforms to all data protection . We hold details you have passed to us, in the knowledge we do not hold any account details or details of your financial status. religious bias, or sexual orientation  .

We accept returns within 14 days of receipt , this timescale includes weekends. Subject to the enclosed conditions having been met . The goods are shipped by us , and must have been signed for by the receiver, and original buyer / Purchaser  .  We do not accept refund of goods sold by us as used, or goods that have been made to your specification and sold at a trade price or are bespoke.   In cases of damaged goods we charge a repair and handling fee of 50% , Furthermore you accept a cancellation fee of 50%  for " change of mind"  before delivery of any order considered bespoke.  The charge will be deducted from money paid  . All goods returned must be as received and as sent, with all accessories and boxes in tact. ( we accept the packing box may be used and it will not affect the return refund amount  ) Any damage that is not a result of manufacturing defects, will be deducted from the final refund  . We are not Amazon , and will check the goods returned, as they have genuine value. Anything must be returned as received from us to you. We must receive all items in the same condition we sent them. We may use video evidence of shipment in the case of disputed receipt of goods, and no refund will be made on any goods not signed for by the buyer or the person we shipped too  . We receive payment from our provider not from you . If our terms and conditions have not been met by you . You are subject to laws of the USA for all credit card transactions. If you charge your card back  against our terms and conditions ,  we have the right  to recover our losses from you using litigation in your own country if required., No matter what the bank has refunded to you  if our terms and conditions  have not been met by you, we may take action to recover our loss.  You further accept that we will be able to recover our loses and costs of recovery at your expense If you have claimed a refund in the full knowledge of not carrying our our procedures for refund or complaint  and / or deception of delivery .  This does not affect your statutory rights .