Terms and Conditions 

You conduct business with OA21 Ltd, a company registered at companies house in the UK at 20-22 Wenlock Road London NW1 7GU.  You are not trading with any individual . You conduct business with OA21 Ltd  and all communication must be made at our registered office, or via the website https://www.oa21.com  in writing at  OA21 Ltd 22 Wenlock Road London N1 7GW. We accept emails and reply as required, and in any event all communication must be made to the company directly and not any individual member of staff

Once an order is processed for you, we reserve the right to consider it  "Bespoke "  if it is not a stock item .  It is considered " Bespoke "  if we do not hold stock . Bespoke is defined by any delivery past 7 days from order . We make most units to order, and as such they may take an extended time to deliver , Generally  we do not hold stock of finished product , so delivery of goods can be up to two months or more after payment , We always strive to deliver faster and always  inform you of progress.  We will pass on an estimated delivery date at the time of order and payment, but this date is not a condition of sale or our acceptance of payment . Tolerance is to be exercised by the buyer,  we are not Amazon we are not a retail shop , we are the manufacturer.  Therefore we are more cost effective than the high street, you accept this delivery compromise and  understand this .  We further reserve the right to take action for social media posts that claim we have failed under our contract of sale . You rights are not affected by this condition,  and we will do whatever it takes to make the customer complete.  Please respect our integrity as we respect yours if goods were made under the "Bespoke" condition of sale, and/or  made to an individual specification.  Furthermore we will not condone social media blackmail , or  posting false accusations on information sites . We will claim damages if  communication is published as it  must  remain confidential between us and you our client, All  documents and emails  are a "copy-write protected communication media"   and are not for open use . Without permission 

We work within the GDPR and the data protection laws of Europe and the UK. We will not pass your details to any third party or use your details without your consent outside of our group of companies.  We do not hold details of bank accounts or credit/debit card numbers at any point , and we use a third party provider that conforms to all data protection . We hold details you have passed to us, in the knowledge we do not hold any account details or details of your financial status. religious bias, or sexual orientation  .

We accept returns within 14 days of receipt , this timescale includes weekends. Subject to the enclosed conditions having been met . The goods are shipped by us , and must have been signed for by the receiver, and original buyer/ Purchaser  .  We do not accept refund of goods sold by us as used, or goods that have been made to your specification and are bespoke.   In cases used or damaged goods we charge a handling fee of 50% , furthermore you accept a cancellation fee of 75%  for " change of mind"  before delivery of any order considered bespoke.  The charge will be deducted from money paid  . All goods returned must be as received and as sent, with all accessories and boxes in tact. ( we accept the packing box may be used and it will not affect the return refund amount  ) Any damage that is not a result of manufacturing defects, will be deducted from the final refund  . We are not Amazon , and will check the goods returned, as they have genuine value. Anything must be returned as received from us to you. We must receive all items in the same condition we sent them. We may use video evidence of shipment in the case of disputed receipt of goods, and no refund will be made on any goods not signed for by the buyer or the person we shipped too  . We receive payment from our provider not from you . This means you are NOT covered by the laws of the UK regarding claims with credit card payments, if our terms and conditions have not been met by you . You are subject to laws of the USA for all credit card transactions. If you charge your card back  against our terms and conditions ,  we have the right  to recover our losses from you using litigation in your own country if required., No matter what the bank has refunded to you  if our terms and conditions  have not been met by you, we will take action to recover our loss.  You further accept that we will be able to recover our loses and costs of recovery are at your expense If you have claimed a refund in the full knowledge of not carrying our our procedures for refund or complaint  and /or deception of delivery .  This does not affect your statutory rights .