General Terms and Conditions

Please read every section before placing an order directly with us . These are our terms and conditions and are laid out so that you understand what we require from you , and what you can expect from us. You agree to these terms by conducting business with us and or payment to us. Title of goods remain the property of OA21 Ltd until paid in full .

These terms are for direct consumer trade

Who are we ?

You conduct business with OA21 Ltd, a UK Entity/company registered at companies house in the United Kingdom at 22 Wenlock Road London . You are not trading with any individual . All individuals are representing the company, and at no time are they individually involved past an employee position and an assistant capacity . All and any communication must be made in the first instance via our contact page, and our website https://www.oa21.com/contact to inform us of communication you wish to send to our registered office . Physical letters can be sent to us, but only after we have been notified by our contact page online. We prefer to deal with any issue via email or phone as this is more faster, efficient, reliable , and accurate .

Note :-

We do not accept unsolicited mail at our registered office . Like so many we have been victims of people trying to cheat us via mail. This requirement is for everyone's security and safety and must be understood. and noted.

No physical goods must be sent to our registered address, We have a specific address to return all items that is suppled to you when you contact us. here https://www.oa21.com/contact

Communication must not be made to any personal email address of our staff. Unless you have been otherwise instructed in writing by an email from our official email portal . This is due to security of payment's and to safeguard all transactions for our customers .

We will not be responsible for errors made by a lack of due diligence on behalf anyone that was deceived by other sites unconnected to us

What to expect from us

We will supply as ordered and agreed any product we promote on our website www.oa21.com. This once it is paid in full to the account provided or using the method agreed to the address provided at the point of sale to the specification agreed and to the person named . It will be delivered using a proof of receipt .

It is a condition for you to understand we are a manufacturer , this means we buy parts made for us by our suppliers and we build and create the product . In some cases we make our own parts and use those too . We make our products to your order , this allows us flexibility to make units to individual specification as required and to personal specification . They are yours from the day of the order. This because we make them for you .

You understand and accept that this might mean delays that are beyond our control, and that it means we rarely have stock of finished product ready to buy . It also means it can take up to six months or more to supply your ordered item , although this is rarely the case and you will be advised at the time of order , You accept this can happen. If this is to happen no refund can or will be given due to these delays until it becomes impossible to fulfil the order then we will offer alternative options .

We will communicate and we will keep you informed of progress during the way but you accept it is not in our interest or yours to delay delivery unless it is beyond our control

SOCIAL MEDIA CONDITIONS

We further reserve the right to take action for false social media and internet posts. Claiming we have failed under our agreements with you. We try hard to meet all of our obligations but life means sometimes we get it wrong but so do you . We always try to make good . We do not respond to posts used in an effort to extort money or get free goods from us. If these posts are made, we reserve the right to publish the entire communication string between us and you , or take legal action for damage's.. If individuals in our company are named we will finance action for damage to reputation . You accept you are dealing with a company, and not an individual as stated in the first section . If you don't understand this please consider your ability to become one of our customers . We don't beg for business, we make the best you can buy and we want people that love what we do and love what they buy , We do not want people that cant understand our terms or are otherwise motivated to waste our valuable time .

Our Response to false posts

Allowing others to make a fair assessment of who is right in any social media claim means we can publish the whole communication string, Your statutory rights are not affected by this condition, as we will do whatever it takes to make you complete and happy with us . We never want to create a problem or an enemy , but there are times when there is no alterative but to defend our position and defend our good name.

Respecting our honesty as we respect yours is a fair solution, and we do not believe social media is the solution to any dispute. We don't respond to blackmail created byinternet posts ,, and consider that Impunity is not without recourse. This being that social media is not the right format for any resolution. It just makes matters. worse communication is the way forward and you need to communicate with us . We reserve the right to a lien on goods if this occurs with fees for dealing with it .

Furthermore we are active in copyright infringement. All communication must remain confidential between us, and you, our client. All documents, emails and letters are "copy-write" protected communication from us. They are not for open use, publication or reproduction , without our written permission The entire OA21 or associated site is copy-write protected and none of it can be used without our written permission anywhere Links to our site also require permission If used for nefarious means . We reserve the right to charge a fee of 100GBP per day for every infringement that we have not approved . This will be carried out by an automatic acceptance of a retrospective license for such copywrite use. If this fee is put in place we will invoice and collect payment from the owner of the site or its published media and/or the person that used the copywrite or published the copywrite material . We will consider the use a retrospective license by default and the above charge will apply once you are notified of our copywrite unauthorised use after you are given an opportunity to cease its use . If these terms are not accepted , do not use our material without permission . You will be charged a fee as above

Data privacy

We work within the GDPR and the data protection laws of Europe and the UK. We will not pass your details to any third party or use your details without your consent outside our group of companies. Unless you breach our terms and conditions and it is crucial for us to publish details to protect our rights and reputation . You will be notified of our intention to publish you details in this situation .

We never hold details of bank accounts or credit/debit cards at any point , and we use third party providers that conform to all data protection . We hold details you have passed to us, in your knowledge, we do not hold any account details or details of your financial status. religious bias, or sexual orientation. We do not condone racism of any sort and have no bias because of it .

In one simple sum up

We will do what is required to allow a smooth sale, and give you years of enjoyments by joining our family of people that know we make the best amps in the world .

Life is a two way street and we ask you to acknowledge that