You conduct business with OA21 Ltd, a UK company registered at companies house in the United Kingdom at ( OA21 Ltd 20-22 Wenlock Road London NW1 7GU.)   You are not trading with any individual . You conduct business with OA21 Ltd ( The MANUFACTURER  Not the Retailer / Shop ) . ALL communication must be made at our registered office above or via the website https://www.oa21.com .  Only physical letters can be sent to us, no packages must be sent in any form. Packages  will be returned to the sender & refused  .  We accept emails and reply as required but  all communication must be made to the company directly, using the methods above. It must not be made to any individual member of staff or at any other address . If any communication is sent to the company at any other address it will be ignored and returned to the sender . Without Exception . Unless otherwise instructed in writing  by OA21 Ltd to do so .

If you suspect your product has failed  and it is under warranty you must contact us via our site here - https://www.oa21.com/contact within 5 years of purchase . We must be informed of any claim  before returned  to us or our authorized dealer , You must provide a serial number, when the unit was purchased and from where . You must have the original purchase receipt supplied by an authorized dealer or by us ( OA21 Ltd ). You must send pictures of your unit via email  with the serial number still attached. to the back of the unit . We will issue a a RMAN ( Return Material Authorization Number ). No unit can be sent back without this number issued by us .We will provide details of the return address, with instruction of what to do next . We will require a copy of the original purchase receipt , in the package you send us ,  and details of the fault. This is a condition of all warranty claims . We will return the unit at our cost if all procedures above are adhered to .  For 5 years from purchase .

NOTE:-  Please read these conditions

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We will not honor ANY claim if we know or suspect the unit or any parts within it are stolen or not genuine  . We will not accept any claim if the unit has been repaired or modified before we receive it . We will not refund the cost paid of  any "advance replacement" boards if the above conditions are not met . If a pre-paid advance replacement board is sent out that is an upgrade or an issue upgrade , when we were told it was the same as the claimed warranty unit to be replaced and sent back   ( I.E  Issue Numbers and or condition are not as we expect  ) we will reduce the amount refunded by an appropriate amount . This may include no refund at all if the boards has been abused or mistreated .  If the advance board or parts we send out are not replaced with return of  the faulty boards or parts , no refund will be given.  If they are not sent back within 30 days no refund will be made in any form and the claim will be closed ,  as such it will be considered an outright  purchase of a new part/or boards and not a warranty claim.

Note : -When the whole complete unit is returned

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If the unit is returned incomplete,  we may charge for any missing parts at a replacement parts rate , No unit will be returned from us to you unless it meets our specification and safety requirements . Furthermore  payment will have to be made before we return the unit if payment is required . Payment must be made within 30 days , or the unit may be retained by us with a storage fee added each week . Until payment is cleared . All warranty payments are by credit transfer only to our corporate account .  OA21 Ltd

We work within the GDPR and the data protection laws of Europe and the UK. We will not pass your details to any third party or use your details without your consent outside of our group of companies.  We do not hold details of bank accounts or credit/debit card numbers at any point , and we use a third party provider that conforms to all data protection . We hold details you have passed to us, in the knowledge we do not hold any account details or details of your financial status. religious bias, or sexual orientation  .

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