Service Terms and Conditions

You conduct business with OA21 Ltd, a UK Entity/company registered at companies house in the United Kingdom.  You are not trading with any individual .  ALL and any communication must be made in the first instance via our contact page,  and our website https://www.oa21.com/contact to inform us of communication you wish to send to our registered office .  Physical letters can be sent to us, but only after we have been notified by our contact page online. We prefer to deal with any issue via email or phone  as this is more efficient and accurate 

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Note :-

We do not accept unsolicited mail at our registered office . We,  like so many are victims of people trying to cheat us via mail. This system is for everyone's security and safety and must be understood. 

 

No physical goods must be sent to our registered address, We have an address to return all items that is suppled to you when you contact us. here https://www.oa21.com/contact

 

Communication must not be made to any personal email of staff. Unless you have been otherwise instructed in writing  by email from our official email  ​. This is due to security of payment's and to safeguard all transactions for our customers .

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OA21 Ltd will repair /  service  / Renovate - then return your unit to your provided address for a fixed price before we commence work ( Excluding Parts that are exceptional such as case parts or non service items ) Prices are quoted and agreed before commencement  . Payment is for delivery of service for an agreed unit including normal service parts  . It is for service / repair / Renovation  to our exceptional standards promoted here .. https://www.oa21.com/originalonixaudio  Once the unit is received at our address provided to you,  together with a copy of the service invoice , delivered to your email address . We will commence work and create our magic .

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It is a condition for you to make sure the unit is delivered to our address given to you with a " Proof of delivery / Sending   "  . We will not pay excess delivery charges to receive goods .  We will not collect any package from a carriers address.  All units must be delivered to our door at our specific delivery address . We will check all units before we commence work. We do this to assess  any carriage damage, and to make sure we receive the unit as it was sent to us .  We will inform you if it is not as expected  or as agreed when the order was placed .

 

 If the service / Renovation  paid for is not used within 60 days  or by a change of mind /  failing to send the unit to the given address / or the unit being lost before we get it,  The paid sum for the service will still hold  . The service is by definition an advance payment for agreed and booked labour with parts included  . This means once a service is paid, if for the above reasons or any reason beyond our control  it is not used, no refund will be due or given . The service has no redemption value . It can only be used for a service or renovation  by ONIX AUDIO - OA21 Ltd 

 

The service once paid is good  for 60 days, from the paid date . Any units sent to us after this time has expired , will be rejected at our delivery address,  and will not be our responsibility . We will consider the service completed after 60 days if the unit is not  received by us  before that time us expired ..

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Service orders, or parts required 

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Once an order is placed by you, we reserve the right to consider it  "Bespoke "  if the item is not in stock .  It is considered " Bespoke "  if we do not hold stock and build it or obtain it for you . If payment is effected by a credit token or bank transfer and a charge-back is made for,  change of mind,  we reserve the right to charge a fee of for additional lobour taken to defend it. In addition to our financial loss . We will return warranty work and renovation work at our cost in the warranty period.  or for fees included in the price if paid outside of warranty  .We are not liable for carrier delays and if these occur we will not be held liable for said delays . We will only be responsible of return of your unit once competed and returned by us .  We will always try to resolve a problem before anything occurs, but if we are forced to spend  time above acceptable times ,  trying to resolve an issue, not created by fair practice ,  we will charge for time taken if it is beyond out control. 99% of anything can be resolved by communication . Very rarely we may have to replace a part on older units that is not easily available , if this occurs we will contact you and advise you of this and any delay .

 

Bespoke is defined by any delivery of over 7 days from order . We make most things to order, which means we make parts and case work in the UK as such they may take an extended time to deliver , Generally  we do not hold stock of finished product , Delivery of goods can be up to two months or more after payment If we fail to deliver in 6 months we will refund in full any money paid . We always strive to deliver faster than advised and always  inform you of progress.  We will pass on an estimated delivery date at the time of order and payment, but this date is not a condition of sale or our acceptance of payment and is not contractual  . Tolerance is to be exercised by the buyer,  We are not a retail shop , we are the manufacturer.  You accept an advantageous compromise for quality and price and  understand this .  We don't by parts from a high street store . Or from Chinese Temu .

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SOCIAL MEDIA CONDITIONS 

 

We further reserve the right to take action for false social media posts that claim we have failed under our agreements with you  .  We do not respond to posts  used in efforts to extort money or free goods from us,. If these posts are made we reserve the right to publish the entire communication string between us and you .or take legal action for damage's.

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Our Response 

 

​Allowing others to may make a fair assessment of who is right in any claim we have failed we can publish the whole communication string and your name,  Your rights are not affected by this condition, as we will do whatever it takes to make you complete and happy with us . 

 

Respecting our integrity as we respect yours is a fair solution as we do not believe social media is the solution  to a problem. We don't respond to blackmail created by it and Impunity is not without recourse  and social media is not the right format  for resolution. 

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COPYRIGHT

 

Furthermore we are active in copyright infringement. All communication  must  remain confidential between us,  and you, our client. All  documents, emails and letters  are  "copy-write" protected communication from us. They are not for open use, publication or reproduction , without our written permission The entire OA21 or associated  site is copy-write protected and none of it can be used without our written permission anywhere Links to our site also require permission If used for nefarious means . We reserve the right to charge a fee of 100GBP per day for every infringement that we have not approved . This will be carried out by an automatic acceptance of a retrospective license for such copywrite use.   If this fee is put in place we will invoice and collect payment from the owner of the site or its published media and/or the person that used the copywrite or published the copywrite material .  We will consider the use a retrospective license by default and the above charge will apply  once you are notified of our copywrite unauthorised  use after  you are given an opportunity to cease its use . If these terms are not accepted , do not use our material without permission . You will be charged a fee as above 

We work within the GDPR and the data protection laws of Europe and the UK. We will not pass your details to any third party or use your details without your consent outside our group of companies. Unless you breach our terms and conditions and it is crucial for us to publish details to protect our rights and reputation .

 

 We never  hold details of bank accounts or credit/debit cards at any point , and we use third party providers that conform to all data protection . We hold details you have passed to us, in your knowledge,  we do not hold any account details or details of your financial status. religious bias, or sexual orientation.  We do not condone racism of any sort and have no bias because of it .

All serviced or renovated work has a two year warranty. If you need to make a claim on this warranty you must contact us for further instruction , We will cover all parts and labour and carriage back to you, We expect a "return to base" and the cost of transport to be paid for by you if the claim is more than 6 months after the service These conditions do not affect your statutory rights.

 

Happily to date we have not had anyone claim a service warranty in 5 years . We pride ourselves on quality of our workmanship .